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Guest Service Team Member(s) - Seasonal
General Statement of Duties
A Team Member in this position, with supervision from the Guest Services Manager and/or Guest Service Team Leader(s), is responsible for general day-to-day operations of Guest Service areas, including, but not limited to the gift shop, rides, admissions, vending and food service. The Team Member will also assist with additional activities relating to Group Services and Special Events for the Great Plains Zoo and Delbridge Museum. It is the goal of the Great Plains Zoo to provide each guest with the same outstanding and consistent approach to Guest Service.
Responsibilities
General
Maintain and enthusiastic, self-reliant and self-starting approach to job responsibilities and accountability. Strive to anticipate work load and initiate proper acceptable direction for completion of work with minimum supervision or instruction.
Share knowledge with supervisor and staff for mutual and organizational benefit. Contribute to maintaining high morale among Zoo and museum team members. Develop and maintain cooperative and courteous relationships with Zoo staff, Board Members, Volunteers, clients and general public so as to project a positive image and maintain positive relations with Zoo and museum supporters/guests. Tactfully and respectfully, handle requests, suggestions and complaints from other departments and in person in order to maintain good working relations within the Zoo and museum. Emphasize the importance of maintaining a positive image within the Zoo and museum.
Guest Service
• Provide superior customer service.
• Must have excellent communication skills and enjoy working with people.
• Be pleasant and courteous to guests and fellow employees.
• Give information about state/local tourist destinations.
• Team Members are to be cross-trained into all guest services areas.
• Will process zoo programs (Camps, Classes and all special events).
• Operate cash register and is comfortable handling cash, check and credit cards.
• Inputs data into database to record membership transactions: renewal, address change, etc.
• Be observant and efficient
• Prepare and sell food items in the Maasai Market.
• Follow health codes to ensure safe practices regarding food, equipment and cleaning.
• Light, cleaning of gift shop as needed.
• Maintain the lobby restrooms- general cleaning.
• Ability to speak comfortably with guest and large groups.
• Track ride attendance.
• Other duties as assigned by Guest Service Manager and/or Guest Service Team Leader(s).
Reports
Reports to the Guest Service Manager and/or Guest Service Team Leader(s).
Qualifications
Must be 16 years of age and have a valid driver’s license.
Status
Seasonal (non-exempt) position(s).
Health and Safety
Must be able to lift and carry up to 50 pounds. Must submit to a criminal background check prior to employment.
Completed employment applications may be sent to:
Guest Service Manager
Great Plains Zoo & Delbridge Museum
805 S. Kiwanis Ave.
Sioux Falls, SD 57104
Last Update:Wednesday, December 09, 2009 at 09:45:36
